Frequently asked questions
What is the return policy?
We offer a 14-day return policy. If your product arrives defective or has quality issues, you can request a return or replacement within 14 days of delivery. Please contact our support team with proof of the issue to start the process.
How long does the OKSO Tornado 100K last?
It delivers up to 100,000 puffs, making it the longest-lasting disposable vape available. Depending on your vaping frequency, a single device can typically last for weeks, offering incredible savings compared to standard disposables.
When will I get my order?
Your order will typically arrive within 7 to 14 business days. Once your package is shipped, we will send a tracking number directly to your email so you can monitor its delivery status.
Are the products authentic?
Yes, 100% authentic. At Yoovap, we source all our products directly from official manufacturers. Every OKSO Tornado 100K comes with an anti-counterfeit scratch code on the packaging so you can verify its authenticity online.
How much does shipping cost?
We charge a flat shipping fee of €7 for all orders. The shipping cost will be automatically applied to your total at checkout.
