Refund policy

Return Policy

Cancellation

Orders may be cancelled before they are processed or shipped. If the cancellation request is approved before shipment, a full refund will be issued. Once an order has been shipped, it can no longer be cancelled.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, unopened, and returned in their original packaging with proof of purchase.

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

Customers are only responsible for return shipping costs once, and no restocking fees will be charged for returned items.

Refunds

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund request.

If approved, the refund will be processed to your original payment method within several business days, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund, please first check your bank account and contact your credit card provider, as processing times may vary.

If you still have not received your refund after completing these steps, please contact our customer support team at:

support@yoovap.com

Return Address

Please contact our customer service team before returning any products in order to obtain the correct return address and return instructions.